Privacy Policy

Epic Scale Labs, LLC

Effective Date: January 1, 2025

Last Updated: September 1, 2025

Introduction

Epic Scale Labs, LLC ("we," "our," or "us") operates the Epic Scale AI (the "Service"), a constraint-driven development platform that provides AI agent coordination, project management, and development workflow automation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

Information You Provide Directly

Account Information:

  • Name, email address, username, and contact information
  • Organization/company information
  • Profile information and preferences
  • Payment and billing information (processed through Stripe)

Project and Development Data:

  • Project names, descriptions, and metadata
  • Code repository connections and configurations
  • Development plans, tasks, and progress tracking
  • Memory bank entries and knowledge base content
  • Team member roles and permissions
  • Integration configurations (GitHub, Jira, AI tools)

Content You Create:

  • Documentation, comments, and notes
  • Constraint definitions and patterns
  • Workflow configurations
  • Custom templates and configurations

Information We Collect Automatically

Usage Information:

  • Platform interactions and feature usage
  • Session duration and frequency
  • Pages visited and features accessed
  • Performance metrics and error logs
  • API usage and request patterns

Technical Information:

  • IP address and general location information
  • Browser type, version, and operating system
  • Device information and screen resolution
  • Cookies and similar tracking technologies
  • MCP server connection logs

Integration Data:

  • GitHub repository information and activity
  • Jira project data and issue information
  • AI tool usage patterns and performance metrics
  • Third-party service connections and status

How We Use Your Information

Core Service Provision

  • Platform Operation: Provide, maintain, and improve the Epic Scale AI Platform
  • AI Coordination: Enable coordination between your AI development tools through MCP servers
  • Project Management: Store and organize your development projects, plans, and progress
  • Team Collaboration: Facilitate team member coordination and knowledge sharing
  • Integration Services: Connect with GitHub, Jira, and other third-party development tools

Service Enhancement

  • Personalization: Customize your experience and provide relevant recommendations
  • Analytics: Analyze usage patterns to improve platform performance and features
  • Constraint Intelligence: Build and improve constraint pattern libraries
  • Performance Optimization: Monitor and optimize system performance and reliability

Communication

  • Service Notifications: Send updates about your projects, system status, and important changes
  • Customer Support: Respond to your inquiries and provide technical assistance
  • Marketing Communications: Send newsletters and promotional content (with your consent)
  • Security Alerts: Notify you of security-related events or suspicious activity

Legal and Business Operations

  • Compliance: Meet legal obligations and regulatory requirements
  • Fraud Prevention: Detect and prevent fraudulent activity
  • Business Operations: Process payments, manage subscriptions, and maintain business records

Contact Information

Data Protection and Privacy Inquiries

Epic Scale Labs, LLC

Privacy Officer

Email: privacy@epicscalelabs.com

Address: 30 N Gould St Ste R, Sheridan, WY 82801

Data Subject Rights Requests

To exercise your privacy rights or submit data-related requests:

  • Email: privacy@epicscalelabs.com with subject line "Data Rights Request"
  • Include your account email, organization name, and specific request details
  • We will respond within 30 days of receiving your request
  • Identity verification may be required for security purposes

Customer Support

For general questions about our privacy practices:

  • Email: support@epicscalelabs.com
  • Platform support chat (available in your account dashboard)

Document Version: 1.0

Review Schedule: Annual review, with updates as needed for legal or operational changes

Approval: Epic Scale Labs, LLC Legal Team